Refund policy

30-Day Return Window You have 30 days after receiving your item to request a return. (EU customers have a 14-day cooling-off period under local regulations).

Return Eligibility To be eligible for a return, your item must be:

• Unused, unworn, with original tags and packaging.

• Accompanied by a receipt or proof of purchase.

How to Start a Return

• Contact us at support@mabupets.com to initiate a return.

• Once accepted, we will send you warehouse instructions. Please note that you are responsible for the return shipping costs. (Items sent back without prior request will not be accepted).

Damages & Issues Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items We cannot accept returns on:

• Custom/personalized goods, personal care items, or perishable products.

• Sale items and gift cards.

• Hazardous materials, flammable liquids, or gases.

Exchanges The fastest way to exchange is to return the item you have. Once accepted, make a separate purchase for the new item.

Refunds We will notify you once we receive and inspect your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at support@mabupets.com.